Privacy Policy

Jacob's Lawncare Doctors (“we,” “us,” or “our”) is a locally owned and operated lawn care, landscaping, and hardscaping company serving Newport News, Hampton, Yorktown, and the greater Hampton Roads area of Virginia. We take the privacy of our customers and website visitors seriously. This Privacy Policy explains what information we collect through our website at jacobslawncaredoctors.com, how we use it when you request lawn mowing, landscape design, paver installation, property cleanups, snow removal, or any of our other professional outdoor services, and the choices you have about your information. By using our website or requesting a free estimate, you agree to the practices described below.

1. Information We Collect

When you visit our Newport News lawn care website or request a free estimate for landscaping, hardscaping, or lawn maintenance services, we only collect information you choose to give us or that is automatically gathered for site security. Specifically:

• Quote request information: When you fill out our contact form to request a free lawn care estimate, landscaping consultation, paver patio quote, property cleanup, or snow removal service, we collect your name, phone number, email address, service address in Newport News, Hampton, Yorktown, or the surrounding Hampton Roads area, the specific service you need, and any message you include about your yard or property.
• Communications: If you call, text, or email our Newport News lawn care team, we retain a record of the conversation so we can schedule your appointment, follow up with estimates, and deliver reliable, professional service throughout the Hampton Roads area.
• Basic technical information: Our hosting provider automatically records standard web traffic data such as IP address, browser type, pages viewed, and timestamps. We use this only to keep the site secure and monitor performance.
• Cookies: We do not use advertising or tracking cookies. Our site may use minimal functional cookies required for the page to work correctly.

2. How We Use Your Information

We use the information you provide to deliver the high-quality lawn care and landscaping services our Hampton Roads customers expect. Specifically, we use your information to:

• Respond to free estimate requests for lawn mowing, landscaping, hardscaping, lawn care treatments, property cleanups, and snow removal.
• Schedule service appointments for your Newport News, Hampton, or Yorktown property.
• Contact you about your estimate, crew arrival times, job progress, or completed work on your lawn or landscape project.
• Send invoices, receipts, and seasonal service reminders.
• Improve our website, our service offerings, and the overall customer experience for homeowners and property managers across the Peninsula.
• Comply with Virginia state and federal legal obligations.

We do not sell, rent, or trade your personal information to anyone, ever. Your trust is the foundation of our reputation as one of the most highly-rated lawn care companies in Newport News.

3. How We Share Information

We only share your information in the following limited situations:

• Service providers: We use trusted third-party services to run our website and business, including Vercel (website hosting), Google (email delivery via Gmail), and GoHighLevel (customer relationship management). These providers only process your data to help us operate and are bound by their own privacy practices.
• Legal requirements: We may disclose information if required by law, court order, or to protect our rights, property, or the safety of others.

4. Text Messaging

If you provide us with a phone number when requesting lawn care, landscaping, or hardscaping services, you may receive text messages from Jacob's Lawncare Doctors related to your free estimate, appointment scheduling, or ongoing lawn maintenance service in Newport News, Hampton, Yorktown, or anywhere else we serve in Hampton Roads. Standard message and data rates may apply. You can opt out of text communications at any time by replying STOP or by contacting us directly at 757-298-6757.

5. Data Retention

We keep quote and customer records for as long as needed to provide service, maintain accurate business records, and comply with tax and legal requirements. If you would like your information removed from our records, contact us and we will delete it unless we are required to retain it.

6. Security

Our website is served over HTTPS and form submissions are transmitted securely. We take reasonable steps to protect the information you share with us, but no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy

Our services are intended for adult property owners and residents. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us and we will delete it.

8. Your Rights

You have the right to:

• Ask what personal information we have about you.
• Request that we correct or update your information.
• Request that we delete your information from our records.
• Opt out of communications at any time.

To exercise any of these rights, contact us using the details below.

9. Third-Party Links

Our website may include links to third-party sites such as our Google Business Profile or social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date. Your continued use of our website after changes are posted means you accept the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out: